Water, Sewer & Stormwater
One of the City's major goals is to continue to provide our residents with safe and sustainable drinking water while contributing to the economic, environmental, and social development of our community. In order to achieve this goal, we have services put in place to provide residents with safe drinking water each as: fire hydrant repairs and flushing, GPS locating of all City utilities, in-house service calls, meter readings, service line and water main repairs, water turn-on and shut-off, and weekly water quality testing.
For the past two years, New Haven has made a commitment to replacing the aging underground infrastructure. Improving reliability Is our focus, and we have replaces miles of water mains throughout the City to address any and all infiltration issues. New Haven's water is purchased and tested from nearby Fort Wayne, Indiana. Fort Wayne's source of water comes from the Saint Joseph River. Water flows into the Saint Joseph River from more than 694,000 acres in Northeast Indiana, Northwest Ohio, and small part of South Central Michigan. Through a series of Dams and pumps, New Haven draws an average of about 1.1 million gallons of water each day from the Three Rivers Filtration Plant for distribution to your home. Before making it to your home the "raw" water is treated, filtered, and tested. For more information on the testing methods, you can contact the Water Quality Manager of the Three Rivers Filtration Plant at 260.427.1303, or visit their website at utilities.cityoffortwayne.org.
You can check the 2023 Water Quality Report to see how New Haven's drinking tested and ranked.
**Experiencing a higher-than-normal water bill? Check out our High Utility Bill Investigation Checklist.
The City values safety as a top priority and our Public Works Department routinely flushes our fire hydrants to ensure that our system,s are working properly. Flushing hydrants is also necessary to remove any type of naturally occurring sediment that may have settled in the bottom of the water mains, which is where the water for fire hydrants comes from.
Flushing the hydrants might lead to discolored water if the water is ran either while flushing is occurring, or immediately after completing flushing the hydrants. This happens because the minerals and deposits in the water are dislodged during the flushing process. This water is NOT harmful to drink, but could cause laundry stains. If you notice the discoloration of water, run your water for several minutes until it clears before doing laundry.
If you have any further questions and/or concerns, please feel free to contact the New Haven Public Works Department directly at 260.748.7056.
New Haven's Sewer Division is housed under the Public Works Department and handles the operation of the City's sanitary sewer system. Our Sewer Division ensures safe and reliable operations, and minimizes potentially hazardous and costly sewer backups.
Our team regularly works to televise and clean sewer lines, complete daily inspections and repairs to the City's 11 sewer lift stations, and works to eliminate "I and I" or Inflow and Infiltration, to tackle issues within our service areas.
In order to prevent pollution and drain blockage from storm drains that have been left untreated, our Stormwater Division maintains the City's storm drains by doing preventative maintenance. This includes street sweeping, clean-up after a storm, outfall inspections, leaf composting, and addressing any other drainage issues that concern residents - both commercial and residential. Taking preventative measures can help the City avoid an increase in pollutants that stem from increased runoff from: heavy metals, nutrients, pathogens, petroleum hydrocarbons, sediments, pesticides, and trash. You can find more information on the city's processes and ways you can help to keep our City and environment as clean as possible on the "Stormwater" page.