Utility Rates

Utility rates change  when there has been an update in ordinances and policies to continue to replace and maintain the City of New Haven's water, sewage, and storm sewer infrastructure. They reviews our rates, and comprehensive study annually and updates it as necessary. The cost of routine maintenance and service of the Utility system increases on occasion as well.

Summer Wastewater Discount

Customers typically use the most water during the summer months; therefore, all residential customers  are automatically put on a discounted wastewater rate for the summer. This discount allows customers to use MORE water while paying less wastewater. Each customer's discount is unique to their own usage average for the previous months of December, January, February and March. This average becomes the wastewater cap for any water used over and above their average during the summer discount time frame (May 9, 2025 to September 9, 2025). 

Example: Customer "A" has an average of 5,000 gallons of water from December to March June's water usage is 8,500 gallons but they are only charged for 5,000 gallons of wastewater. They are getting a discount of 3,500 gallons on their waste water portion of their bill.

*If you do not use more water than your average, you will not see a discount*