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1. Are residents able to “opt out” of city-wide trash pick-up entirely?

No. Residents cannot "opt out" of this service in its entirety. In order to maintain a low rate, all residents must participate.

2. Are residents able to “temporarily suspend” their trash service?

Yes! For those residents who have their water/well and/or sewer service temporarily suspended, and are current with their trash bill, you will have the opportunity to "temporarily suspend" trash service. This would include vacant properties and those residents who travel south for the winter.

Note: The definition of "service suspended" means that water will be shut off at the curb by the New Haven Utility Department.

3. What are the collection hours for trash pick up?

The hours for trash collection will be from 6 am to 6 pm.

4. What is the designated day for optional recycling service?

Recycling collection is a bi-weekly service and residents should contact Republic Services for the collection schedule.

5. Where should I set my tote(s) out for collection?

In order to allow pick up service to run smoothly, Republic Services is asking all residents to set your trash totes and recycling totes out to the curb (with the front of the lid facing the curb for easy disposal) and keep each tote 3 feet away from obstructions, including other totes, mailboxes, fences, etc.

6. What if I have additional bulk items either the first full week or cannot wait until the first full week?

When you have more than one item, residents will need to purchase a $15 sticker (at New Haven City Hall) for each additional bulk item to be collected. This includes furniture and appliances. Please note a mattress and box spring counts as two separate items. The sticker for additional items needs to be pinned or taped to each bulk item. Residents must contact Republic Services to schedule any bulk item pick-ups at 800-876-9001.

7. Will the trash fee be included on my water bill?

No! Customers will receive a separate invoice from Republic Services.

8. What if I have questions about my bill?

For any questions regarding your invoice, please contact Republic Services directly at 1-800-876-9001.