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1. How do I start new service for water, waste water and/or storm water?

The New Haven utility process to start water service for a new customer requires gathering information to record on the Request for Service:

• Property Address
• Name of property owner
• Date of Birth
• Telephone number
• Purchase or Rental property
• Date of closing/date of possession

A deposit is collected after closing has occurred, usually within the first week of service. This deposit is refunded to the customer after 24 months of on time payments.

New Customers

New customers need to set up their trash service through the contracted provider. Currently, Republic Services holds the city contract for all residential trash and recycling. They can be reached at 800-876-9001. This service is not billed by the City of New Haven but directly by Republic Services to the customer.

2. How do I stop my water, waste water and/or storm water service?

The outgoing customer, or seller, is required to call to request a final read date so water service can be taken out of their name. This date usually coincides with the new customer's move in date. At this time a forwarding address is added to the account for mailing the final bill. If a deposit is still remaining on the seller's account, the deposit will be refunded after the final bill has been paid to a $0 balance.

Trash Providers

The seller will also need to call the trash provider to stop their trash service and billing, Republic Services, at 800-876-9001.

3. Why is my water off?

Water could be off for the following reasons:

• An account was never established
• Non-payment
• Water main break