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There are various reasons for strange smelling or cloudy which is not uncommon. If you run your water for a few minutes this will usually remedy the problem.
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Almost every home or business has a main water shut off valve, usually located by a hot water heater or basement. If water needs shut off at the curb box please call the Water Office at 260-748-7050.
Water is checked weekly at various sample sites throughout the city. Samples are sent to a lab for testing with results faxed back within a day. All results are posted in the Consumer Confidence Report that is published yearly.
Depending on the severity of the break a customer could be without water for a few hours up to a full day.
If there is a water main break in your area there will be a temporary stoppage in your water service until the repair has been completed.
Most water leaks occur from a running toilet. Once all toilets have been checked and you still believe there is a leak, please contact the water office at 260-748-7050 to set up a service appointment.
A backflow preventer can prevent waste water backups into a home due to the municipal system becoming fully charged due to an event such as heavy rain, or a blockage in the sewer main. You may be in need of this device if you have had flooding issues in the past, live in a tri-Ievel or home with a basement, or an area prone to backups. Please call a local plumber for more information on installation and maintenance of backflow preventers.
Potential water main breaks should be reported to the Utility office at 260-748-7050.
A number of things can cause low water pressure check faucet screens for blockage, make sure valves are completely in the on position.