Show All Answers

1. How can I turn water off to my home or business?

Almost every home or business has a main water shut off valve, usually located by a hot water heater or basement. If water needs shut off at the curb box please call the Water Office at 260-748-7050. 

2. How is the water checked for quality and how can I view the results?

Water is checked weekly at various sample sites throughout the city. Samples are sent to a lab for testing with results faxed back within a day. All results are posted in the Consumer Confidence Report that is published yearly. 

3. How long will my water service be out during a water main break?

Depending on the severity of the break a customer could be without water for a few hours up to a full day. 

4. What happens if there is a water main break?

If there is a water main break in your area there will be a temporary stoppage in your water service until the repair has been completed. 

5. What if I have a water leak in my home?

Most water leaks occur from a running toilet. Once all toilets have been checked and you still believe there is a leak, please contact the water office at 260-748-7050 to set up a service appointment. 

6. What is a backflow preventer and do I need one?

A backflow preventer can prevent waste water backups into a home due to the municipal system becoming fully charged due to an event such as heavy rain, or a blockage in the sewer main. You may be in need of this device if you have had flooding issues in the past, live in a tri-Ievel or home with a basement, or an area prone to backups. Please call a local plumber for more information on installation and maintenance of backflow preventers.

7. Who should I contact to report a possible water main break?

Potential water main breaks should be reported to the Utility office at 260-748-7050. 

8. Why do I have low water pressure?

A number of things can cause low water pressure check faucet screens for blockage, make sure valves are completely in the on position. 

9. Why does my water smell funny, or is cloudy?

There are various reasons for strange smelling or cloudy which is not uncommon. If you run your water for a few minutes this will usually remedy the problem.