Create a Website Account - Manage notification subscriptions, save form progress and more.
Show All Answers
No. Residents cannot "opt out" of this service in its entirety. In order to maintain a low rate, all residents must participate.
Yes! For those residents who have their water/well and/or sewer service temporarily suspended, and are current with their trash bill, you will have the opportunity to "temporarily suspend" trash service. This would include vacant properties and those residents who travel south for the winter.
Note: The definition of "service suspended" means that water will be shut off at the curb by the New Haven Utility Department.
The hours for trash collection will be from 6 am to 6 pm.
Recycling collection is a bi-weekly service and residents should contact Republic Services for the collection schedule.
In order to allow pick up service to run smoothly, Republic Services is asking all residents to set your trash totes and recycling totes out to the curb (with the front of the lid facing the curb for easy disposal) and keep each tote 3 feet away from obstructions, including other totes, mailboxes, fences, etc.
When you have more than one item, residents will need to purchase a $15 sticker (at New Haven City Hall) for each additional bulk item to be collected. This includes furniture and appliances. Please note a mattress and box spring counts as two separate items. The sticker for additional items needs to be pinned or taped to each bulk item. Residents must contact Republic Services to schedule any bulk item pick-ups at 800-876-9001.
No! Customers will receive a separate invoice from Republic Services.
For any questions regarding your invoice, please contact Republic Services directly at 1-800-876-9001.
Property taxes are billed from the Allen County Auditor's Office. Please contact them at 260-449-7693 for payment options.
Their phone number is 260-749-5178.
No. If someone in the subdivision is violating a provision of the Association by-laws, it would be up to the Association to initiate legal action.
No. Commercial motor vehicles, recreational vehicles, watercraft or trailers may not be parked on any street or alley within the City of New Haven except during such time as is reasonably necessary to make a bona fide pick-up or delivery.
If contact information was provided, we strive to contact complainants to let them know their complaint was received or to gather further information. If you've called in a complaint and do not see results within a reasonable period of time, please contact the Code Enforcement Office. We will gladly inform you of the status of your complaint.
You may either email Code Enforcement or call 260-748-7061 to report a violation.
Complaints are handled in a confidential, courteous manner. Code Enforcement will first verify the violation and then notify the property owner and explain the issue. Property owners are then given time to remedy the violation. While most property owners comply after the first notification, those who don't receive additional notifications and/or fines. In addition, some violations may be abated by the City at the owner's expense.
Yes. Trash containers must not be placed at the pickup location earlier than 4 pm of the day preceding the collection. It must be removed from the pickup location by 6 am the day following collection. Trash containers shall be stored either inside the garage or on the side of the house a minimum of four feet behind the front of the house when not at the pickup location.
Yes. The City of New Haven Code prohibits debris, rubbish, trash and weeds/grass that are in excess of nine inches in height on any lot.
Yes. Please take a look at the Indiana Department of Transportation (INDOT) Long Range Transportation Plan. Also visit the INDOT home page for additional information.
The street lights in New Haven are maintained by the electric companies. If there is a street light out in your area, please contact the electric company directly and report the issue. Indiana Michigan Power (I&M) and Paulding Putnam are the two companies that provide electricity to New Haven. The Indiana Department of Transportation (INDOT) needs to be notified if the light is on highways such as:
If it is a decorative street lamp in the downtown area, New Haven Public Works will need to be contacted.
Yes. Whether work is being done in the City's right-of-way or if work is being done on the City sewer or water lines, a bond is required. For sewer work, please review the Building Sewer Bond (PDF). For working in the City right-of-way, please view the Right-of-Way Bond (PDF).
Take a look at the New Haven Bridge Inventory (PDF) for more information.
View the Truck Routes (PDF) for more information.
Take a look at the Engineering Department page for more information about what the department does.
All of the career (full-time) Firefighters are cross-trained as either Emergency Medical Technicians (EMTs) or Paramedics. Our volunteer staff (paid-on-call/part-time) are certified First Responders, EMTs, and Paramedics.
There is a small fee for a fire report. Call the Fire Chief at 260-493-7500 for more information.
Simply call the Fire Department at 260-493-7500 and request a sign be made. There is a small $10 fee to assist with the cost of materials.
Please call 260-493-7500 to schedule a tour with a date and time and who will be attending. New Haven Adams Twp Fire Department will do their best to accommodate your request.
Please read through the Open Burn Regulations for more information.
You will need to get out of the house and then call 911 for the Fire Department from outside of the house or from a neighbor's house. The use of a phone could cause the gas to ignite if you called from inside the house.
Subscription EMS provides revenue to help operate the system without raising tax rates. Annual membership fee is only $55 and it covers you, your spouse and any dependent children living with you. Call 260-749-1235 to request an application.
Both are certifications that are provided by the State.
EMT certification includes:
A Paramedic Course is an additional intensive program. This additional training allows the paramedic to perform advanced procedures such as inserting a breathing tube, starting IV lines and giving several different medications.
Emergency calls represent only about fifteen percent of the work of a typical fire department in New Haven.
The number of residential and commercial fires has steadily decreased over the years due to a variety of factors including improvements in construction, a greater public awareness of the risk factors leading to fires and a significant reduction in smoking nationwide. Fires, however, are only some of the emergencies to which the Fire Department responds. Nearly eighty percent of the Fire Department's emergency responses are, in fact, calls for medical aid, including illness/accidents at home and work, and injuries resulting from vehicle crashes.
Other calls for emergency response involve hazardous materials releases, response to fire alarms and other calls for public assistance. Firefighters also spend much of their time maintaining equipment, doing routine public safety inspections for businesses and rental housing, training for all types of emergency responses and filling out the reports and paperwork associated with these activities.
We recommend you call a local fire extinguisher company.
You do. If you require care and transport it is always your choice as to what hospital you are transported to. Based on the type of illness or injury that you might have we may suggest a location that focuses on that specialty or the closest immediate care. We will inform you as to why we may suggest that specific hospital.
Please call 260-749-1235 for assistance.
Unfortunately, some children will show an interest in fire and fire setting. Because this is a serious issue that can have severe consequences that children might not realize, we encourage parents to become involved as soon as possible. Early intervention is extremely important and may save a life and property from a fire started by a child playing with fire. Contact the Fire Chief's Office at 260-493-7500.
Fire engines respond with ambulances to provide extra personnel or equipment at the emergency scene. The information obtained from the 911 call helps determine if the engine might be needed. Depending on the patient's needs or location 2 people aren't always enough to provide the best care, sometimes the engine crew arrives to find out that they are not needed. If this is the case they return to service for the next call. Better to be there and not needed, than be needed and not there.
If your detector is powered solely by the air conditioning current in your house, there is no battery to change. However, if your detector is battery powered or has a battery backup power source, it is recommended you change it at least once a year. Pick a birthday or memorable day, such as New Year's Day to ensure you remember this change.
Typical homeowners will put the detectors up, see them hanging there on the wall, and feel safe. They don't give them a second thought - except for those annoying times the low battery chirp goes off in the middle of the night.
Test your smoke detectors monthly and if they're battery-operated, you need to change those batteries at least once a year. Many people change their smoke detector batteries on New Year's Day or some other holiday to help them remember. Carbon monoxide detector batteries need to be replaced every six months (a great time to do this is during daylight saving time when you're turning your clocks back or forward). When replacing the batteries, vacuum the inside of the detectors to remove dirt, dust, and debris, which can interfere with the working components.
Most smoke alarms have a life span between eight and 10 years, and again, replace the batteries every year. A smoke detector with a titanium battery or a hard-wired smoke detector can last 10 years, at which time you would just replace the whole unit. The recommendation is to replace them every five years because their ability to detect carbon monoxide is questionable after that point.
According to the National Fire Protection Association (NFPA), minimum protection requires a smoke detector outside each sleeping area and on every level of the home, including the basement.
On floors without bedrooms, detectors should be installed in or near living areas such as dens, living rooms, or family rooms. For extra protection, the NFPA suggests installing additional detectors in dining rooms, furnace rooms, utility rooms, and hallways.
Smoke detectors are not recommended for kitchens, bathrooms, or garages - where there are cooking fumes or steam. Attics and other unheated spaces - where humidity and temperature changes might affect a detector's operation.
Be sure everyone sleeping in your home can hear your smoke detectors' alarms even with bedroom doors closed. If not, or if any residents are hearing- impaired, install additional detectors inside bedrooms. For the hearing impaired, there are smoke detectors that flash a strobe light in addition to sounding an audible alarm.
Most modern smoke detectors will chirp to alert you the batteries are low, you should replace the batteries and test your smoke detector. Smoke detectors can be purchased at any hardware or large commercial department store.
There are two types of alarms - ionization and photoelectric. They operate on different principles and therefore may respond differently to various conditions.
Photoelectric smoke alarms may respond slightly faster to smoldering fires, while ionization alarms respond slightly faster to flaming fires. Since you can't predict the type of fire that will occur, it is difficult to recommend which is best. Both alarms will detect all types of fires that commonly occur in the home, and several manufacturers make a "dual sensor" model, combining the technology of both models into one device. Installing both types of smoke alarms, or a combination unit, in your home can enhance fire safety, and increase your chance of survival by up to 50%.
You may either attach or cut-and-paste a resume into your application. Please note a resume will not be accepted in lieu of a completed application. Also, please note that some positions require a resume along with the application.
No. We only accept employment applications for currently posted job vacancies.
Yes, there are non-paid internship opportunities available for high school and college students throughout various departments. Please call 260-748-7019 for further information.
After you have submitted your online application you will receive an online confirmation notice.
The New Haven Adams Township Parks and Recreation Department has a seasonal program in the spring. If interested in the seasonal program, call 260-749-2212 for details.
Applications are accepted through our career portal. Please note that Public Safety positions will require the completion of a secondary application. If you can not access the career portal please call Human Resources at 260-748-7019
Applicants will complete their applications online from any computer with internet access. After the closing date, Human Resources will screen all of the applications. Please note that a posting stops accepting applications at 12:01 am on the closing date. Therefore applications must be completed online and submitted by midnight on the day before the posted closing date. The hiring department or Human Resources will contact the applicants that will be interviewed.
As with any position, once a closing date has passed, no applications will be accepted or considered.
City workers receive the following benefits:
Infraction Deferral is a program offered by the Allen County Prosecutor's Office for infraction cases and by the City Attorney's Office for Ordinance Violations. The program offers violators the opportunity to defer their violations, in return for good behavior on our public roadways. The program is administered by the office of the City Court Clerk.
Infraction Deferral is designed to keep points, that would normally be assessed to your driving record as a result of a conviction or admission to a moving traffic citation off of your driving record. A notice of conviction is not sent to the BMV, therefore your insurance company would not normally become aware of this violation, either.
If you choose to utilize this program, you are required to sign a contract that states you will not receive another moving violation anywhere in the U.S. for a period of six or twelve months, depending on your violation. If you are unable to avoid additional moving violations within the designated period, your deferred citation will then be redocketed and you will be held responsible for paying the original fines and fees of this redocketed citation. This time, the notice of conviction will be forwarded to the BMV, and the appropriate moving point will be assessed to you driving record.
Depending on your violation, your total cost will either be $192.50 or $252.50. This does not mean that you pay this amount in addition to your ticket amount. This is your total cost to be on the program for the specified six or twelve month period.
Check out the Powers and Duties page for details.
The Mayor is the city executive responsible for the day-to-day operations of all city services. The Mayor is also responsible for working with the elected leaders of various government units in the interest of New Haven residents. The Mayor is the presiding officer of the New Haven City Council.
The Mayor is actively involved at the state level as New Haven’s ambassador. The Mayor meets with state representatives on a regular basis to ensure that New Haven’s interests are being addressed at the state level. While the state legislature is in session, Mayor McMichael spends time speaking with elected leaders at the State House. The Mayor makes several trips to testify before committees and lobbies for positive legislation for our community.
The Mayor oversees the Planning and Economic Development Departments and its efforts to attract new employers and businesses to the community. New Haven works in a cooperative effort with the Fort Wayne/Allen County Economic Development Alliance, which is an independent office marketing the Allen County area to prospective employers. The New Haven economic development professionals work closely with the Alliance on many projects each year and the relationship has proven to be very successful.
Many residents have expressed an interest and desire for a wider variety of stores and restaurants in New Haven. Although the Mayor doesn’t have the ability to bring any particular business to the city, Mayor McMichael is working diligently to promote residential growth and bolstering our demographics. By strengthening our population, raising our per capita income and investing in our infrastructure, New Haven will become more attractive to the business and employment opportunities our residents want to have.
Residential Improvement Location Permits are generally required for projects that involve constructing, enlarging, moving, or in some cases maintaining a structure or building. Permits are typically required for:
In order to process your permit you will need to submit a completed permit application, plot plan, and permit fee. Before starting a project please call the New Haven Planning Department at 260-748-7040 to determine whether a permit will be required from the city prior to construction.
If the project includes improvements that are not complete and the applicant needs to obtain a Certificate of Compliance he or she may fill out a Certificate of Compliance Request Form (PDF). The form includes a section which will allow the applicant to identify unfinished improvements such as driveway installation or lawn seeding and specify an anticipated date of completion. This document is typically used in situations where the property owner needs verification that a financed improvement (ex: closing on a new home) is in compliance with local zoning laws.
The City of New Haven requires that an Improvement Location Permit (PDF) be issued for new construction as well as an expansion of existing facilities. All commercial and industrial projects are routed to various reviewing agencies for comments prior to issuance. Staff recommends that applicants schedule a pre-application meeting to discuss the project and submissions requirements. View the Commercial and Industrial Development Process Map (PDF) for more information.
Typically the Planning Department will conduct an inspection once the project is complete. Other inspections may be necessary from agencies such as the Allen County Building Department while the project is under construction. Commercial and industrial projects may also require inspections from other reviewing agencies such as the New Haven/Adams Township Fire Department or the New Haven Engineering Department.
Please call the Planning Department at 260-748-7040 to notify staff when your project is complete and someone will conduct a site inspection to verify compliance with zoning laws. For residential improvements, it generally will not necessary for the applicant to be present during an inspection as staff will only inspect the footprint of the improvement.
An Improvement Location Permit (ILP) (PDF) is a permit issued by the Planning Department acknowledging compliance with all land use regulations administered by the City of New Haven, Indiana. This permit is often required before certain building permits can be issued by the Allen County Building Department.
New Haven's Zoning Maps are available online using the Zoning and Floodplain Map Viewer.
Chapter 153 of the New Haven Land Usage Codes designates the Allen County Building Department to administer and enforce building codes within the city limits. For more information regarding building codes or building permit requirements please call the Allen County Building Department at 260-449-7131.
Follow the steps found on this link:
ISP Gun Permit
Yes, the city of New Haven has already established itself as a place you want to live. City codes are in place to define standards so that all property owners can rely on the safety, cleanliness, and maintenance of their neighborhoods.
Sometimes, Code Enforcement personnel are in a position to facilitate the remedy of problems that adversely affect neighborhoods and individual property owners. This department is dedicated to maintaining New Haven as a desirable place to live.
Since 1981, the streets of New Haven have been patrolled by four legged partners called police service work dogs. The New Haven Police Department K-9 team currently consists of two Officers who are trained dog handlers and two certified police dogs. All canines were trained locally by certified police work dog master trainers.
Our canines assist patrol officers with apprehension of suspects, search and rescue of missing or lost persons, locating articles, alerting to illegal drugs, and officer protection. Our police service work dogs have proven themselves invaluable to the mission of crime fighting and community safety.
This team relies heavily on outside donations to purchase equipment.
The ideal goal in the battle against crime is preventing crime all together.
While we realize that crime cannot be totally eliminated, the New Haven Police Department acknowledges the importance of educating the public on the best ways to avoid becoming a victim of crime.
The following are some of the ways that the New Haven Police Department helps to educate the public in crime prevention:
All of our officers are well versed in crime prevention and willing to help any resident in need of crime prevention advice.
The city has free compost available at the Utility Maintenance Facility at the dead end of Summit Street. It can be loaded for you during business hours or hand loaded by yourself after hours.
Sump pump inspections can be made by calling the Utility department at 260-748-7056.
The Utility Department uses a machine called an aquatech to jet the mains with high water pressure. This machine is also used to unblock any obstruction in the line that may cause a backup.
To help prevent sewer main or lateral issues please do not dispose of household grease, diapers, wipes or anything other than toilet paper into toilets.
If you are experiencing a sewer backup please call the utility superintendent at 260-414-9097 and a service crew will come and inspect the sanitary sewer main in your area. They will contact you and let you know if it is the city's problem or the home owners problem and advise you on the situation.
After a storm event the Utility Department will pick up branches and debris if it is placed at the curb of your property. Crews will not go into yards to pick up any debris.
To report a pothole please call the utility office at 260-748-7056 and a crew will be dispatched out to fix the issue.
During a snow event the Utility Department will dispatch crews to plow additions when there is 3 inches of snow or more. When this is the case main roads will be plowed first, when clear crews will move into additions and side streets and alleys. Crews will try to rotate what additions and side streets get done first and last throughout the snow season to accommodate the public.
Leaves should be raked in a long tight row along the edge of the street for pick-up. Please keep leaves away from mail boxes, utility poles or traffic signs as crews will not be able to pick leaves up around these obstacles. If needed they may be put out in the street just off your curb line.
Leaf season runs from late October to the end of December. The season is broken down by 2 sections in the city with multiple pick-ups throughout the season.
The New Haven utility process to start water service for a new customer requires gathering information to record on the Request for Service:
A deposit is collected after closing has occurred, usually within the first week of service. This deposit is refunded to the customer after 24 months of on time payments.
New customers need to set up their trash service through the contracted provider. Currently, Republic Services holds the city contract for all residential trash and recycling. They can be reached at 800-876-9001. This service is not billed by the City of New Haven but directly by Republic Services to the customer.
The outgoing customer, or seller, is required to call to request a final read date so water service can be taken out of their name. This date usually coincides with the new customer's move in date. At this time a forwarding address is added to the account for mailing the final bill. If a deposit is still remaining on the seller's account, the deposit will be refunded after the final bill has been paid to a $0 balance.
The seller will also need to call the trash provider to stop their trash service and billing, Republic Services, at 800-876-9001.
Water could be off for the following reasons:
Almost every home or business has a main water shut off valve, usually located by a hot water heater or basement. If water needs shut off at the curb box please call the Water Office at 260-748-7050.
Water is checked weekly at various sample sites throughout the city. Samples are sent to a lab for testing with results faxed back within a day. All results are posted in the Consumer Confidence Report that is published yearly.
Depending on the severity of the break a customer could be without water for a few hours up to a full day.
If there is a water main break in your area there will be a temporary stoppage in your water service until the repair has been completed.
Most water leaks occur from a running toilet. Once all toilets have been checked and you still believe there is a leak, please contact the water office at 260-748-7050 to set up a service appointment.
A backflow preventer can prevent waste water backups into a home due to the municipal system becoming fully charged due to an event such as heavy rain, or a blockage in the sewer main. You may be in need of this device if you have had flooding issues in the past, live in a tri-Ievel or home with a basement, or an area prone to backups. Please call a local plumber for more information on installation and maintenance of backflow preventers.
Potential water main breaks should be reported to the Utility office at 260-748-7050.
A number of things can cause low water pressure check faucet screens for blockage, make sure valves are completely in the on position.
There are various reasons for strange smelling or cloudy which is not uncommon. If you run your water for a few minutes this will usually remedy the problem.