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1. Are residents able to “opt out” of city-wide trash pick-up entirely?

No. Residents cannot "opt out" of this service in its entirety. In order to maintain a low rate, all residents must participate.

2. Are residents able to “temporarily suspend” their trash service?

Yes! For those residents who have their water/well and/or sewer service temporarily suspended, and are current with their trash bill, you will have the opportunity to "temporarily suspend" trash service. This would include vacant properties and those residents who travel south for the winter.

Note: The definition of "service suspended" means that water will be shut off at the curb by the New Haven Utility Department.

3. What are the collection hours for trash pick up?

The hours for trash collection will be from 6 am to 6 pm.

4. What is the designated day for optional recycling service?

Recycling collection is a bi-weekly service and residents should contact Republic Services for the collection schedule.

5. Where should I set my tote(s) out for collection?

In order to allow pick up service to run smoothly, Republic Services is asking all residents to set your trash totes and recycling totes out to the curb (with the front of the lid facing the curb for easy disposal) and keep each tote 3 feet away from obstructions, including other totes, mailboxes, fences, etc.

6. What if I have additional bulk items either the first full week or cannot wait until the first full week?

When you have more than one item, residents will need to purchase a $15 sticker (at New Haven City Hall) for each additional bulk item to be collected. This includes furniture and appliances. Please note a mattress and box spring counts as two separate items. The sticker for additional items needs to be pinned or taped to each bulk item. Residents must contact Republic Services to schedule any bulk item pick-ups at 800-876-9001.

7. Will the trash fee be included on my water bill?

No! Customers will receive a separate invoice from Republic Services.

8. What if I have questions about my bill?

For any questions regarding your invoice, please contact Republic Services directly at 1-800-876-9001.

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1. Can I pay my property taxes at City Hall?

Property taxes are billed from the Allen County Auditor's Office. Please contact them at 260-449-7693 for payment options.

2. What is the phone number for the New Haven Licence Branch?

Their phone number is 260-749-5178.

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1. I live in a subdivision with a Home Owners Association. Can the City enforce Association by-laws?

No. If someone in the subdivision is violating a provision of the Association by-laws, it would be up to the Association to initiate legal action.

2. Can I park my semi-tractor or recreational vehicle on the street in front of my house?

No. Commercial motor vehicles, recreational vehicles, watercraft or trailers may not be parked on any street or alley within the City of New Haven except during such time as is reasonably necessary to make a bona fide pick-up or delivery.

3. How do I know if my complaint was acted upon?

If contact information was provided, we strive to contact complainants to let them know their complaint was received or to gather further information. If you've called in a complaint and do not see results within a reasonable period of time, please contact the Code Enforcement Office. We will gladly inform you of the status of your complaint.

4. How do I report a violation?

You may either email Code Enforcement or call  260-748-7061 to report a violation.

How Complaints Are Handled

Complaints are handled in a confidential, courteous manner. Code Enforcement will first verify the violation and then notify the property owner and explain the issue. Property owners are then given time to remedy the violation. While most property owners comply after the first notification, those who don't receive additional notifications and/or fines. In addition, some violations may be abated by the City at the owner's expense.

5. My neighbor leaves his trash can at the curb all week. Is this a violation?

Yes. Trash containers must not be placed at the pickup location earlier than 4 pm of the day preceding the collection. It must be removed from the pickup location by 6 am the day following collection. Trash containers shall be stored either inside the garage or on the side of the house a minimum of four feet behind the front of the house when not at the pickup location.

6. The house next door is abandoned and the yard is overgrown. Can anything be done to clean it up?

Yes. The City of New Haven Code prohibits debris, rubbish, trash and weeds/grass that are in excess of nine inches in height on any lot.

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1. Can I offer suggestions to the Indiana Department of Transportation for improvements on state roads?

Yes. Please take a look at the Indiana Department of Transportation (INDOT) Long Range Transportation Plan. Also visit the INDOT home page for additional information.

2. Can I report a street light being out?

The street lights in New Haven are maintained by the electric companies. If there is a street light out in your area, please contact the electric company directly and report the issue. Indiana Michigan Power (I&M) and Paulding Putnam are the two companies that provide electricity to New Haven. The Indiana Department of Transportation (INDOT) needs to be notified if the light is on highways such as:

• S.R. 930
• U.S. 24
• U.S. 30
• U.S. 469

If it is a decorative street lamp in the downtown area, New Haven Public Works will need to be contacted.

3. Do I need to be bonded with the City of New Haven?

Yes. Whether work is being done in the City's right-of-way or if work is being done on the City sewer or water lines, a bond is required. For sewer work, please review the Building Sewer Bond (PDF). For working in the City right-of-way, please view the Right-of-Way Bond (PDF).

4. What are the bridges in New Haven's inventory?

Take a look at the New Haven Bridge Inventory (PDF) for more information.

5. What are the truck routes for the City of New Haven?

View the Truck Routes (PDF) for more information.

6. What does the Engineering Department do?

Take a look at the Engineering Department page for more information about what the department does.

7. Who do I contact for a street light that is not working properly?

The street lights in New Haven are maintained by the electric companies. If there is a street light out in your area, please contact the electric company directly and report the issue. Indiana Michigan Power (I&M) and Paulding Putnam are the two companies that provide electricity to New Haven. The Indiana Department of Transportation (INDOT) needs to be notified if the light is on highways such as:

• S.R. 930
• U.S. 24
• U.S. 30
• U.S. 469

If it is a decorative street lamp in the downtown area, New Haven Public Works will need to be contacted.

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1. Are all of the Firefighters also Emergency Medical Technicians (EMTs)?

All of the career (full-time) Firefighters are cross-trained as either Emergency Medical Technicians (EMTs) or Paramedics. Our volunteer staff (paid-on-call/part-time) are certified First Responders, EMTs, and Paramedics.

2. How can I get a copy of a fire report?

There is a small fee for a fire report. Call the Fire Chief at 260-493-7500 for more information.

3. How can I get one of the blue reflective address signs?

Simply call the Fire Department at 260-493-7500 and request a sign be made. There is a small $10 fee to assist with the cost of materials.

4. How do I schedule a tour of the fire station?

Please call 260-493-7500 to schedule a tour with a date and time and who will be attending. New Haven Adams Twp Fire Department will do their best to accommodate your request.

5. I would like to have a recreational fire on my property, is this allowed?

Please read through the Open Burn Regulations for more information.

6. What if I smell gas in my home?

You will need to get out of the house and then call 911 for the Fire Department from outside of the house or from a neighbor's house. The use of a phone could cause the gas to ignite if you called from inside the house.

7. What is Subscription EMS? How do I become a member?

Subscription EMS provides revenue to help operate the system without raising tax rates. Annual membership fee is only $55 and it covers you, your spouse and any dependent children living with you. Call 260-749-1235 to request an application.

8. What is the difference between an Emergency Medical Technician (EMT) and a Paramedic?

Both are certifications that are provided by the State.

Emergency Medical Technician (EMT)

EMT certification includes:

• Assisting with certain medications
• Bandaging
• Basic airway support
• CPR
• Splinting
• The use of automated external defibrillators

Paramedic

A Paramedic Course is an additional intensive program. This additional training allows the paramedic to perform advanced procedures such as inserting a breathing tube, starting IV lines and giving several different medications.

9. What other responsibilities do Firefighters have other than fighting fires?

Emergency calls represent only about fifteen percent of the work of a typical fire department in New Haven.

Fire Fighting

The number of residential and commercial fires has steadily decreased over the years due to a variety of factors including improvements in construction, a greater public awareness of the risk factors leading to fires and a significant reduction in smoking nationwide. Fires, however, are only some of the emergencies to which the Fire Department responds. Nearly eighty percent of the Fire Department's emergency responses are, in fact, calls for medical aid, including illness/accidents at home and work, and injuries resulting from vehicle crashes. 

Emergency Response & Administration

Other calls for emergency response involve hazardous materials releases, response to fire alarms and other calls for public assistance. Firefighters also spend much of their time maintaining equipment, doing routine public safety inspections for businesses and rental housing, training for all types of emergency responses and filling out the reports and paperwork associated with these activities.

10. Where do I discard expired fire extinguishers?

We recommend you call a local fire extinguisher company.

11. Who decides what hospital that I go to?

You do. If you require care and transport it is always your choice as to what hospital you are transported to. Based on the type of illness or injury that you might have we may suggest a location that focuses on that specialty or the closest immediate care. We will inform you as to why we may suggest that specific hospital.

12. Who do I call if I have questions regarding my Emergency Medical Services (EMS) bill?

Please call 260-749-1235 for assistance.

13. Who do I contact if my child is playing with fire?

Unfortunately, some children will show an interest in fire and fire setting. Because this is a serious issue that can have severe consequences that children might not realize, we encourage parents to become involved as soon as possible. Early intervention is extremely important and may save a life and property from a fire started by a child playing with fire. Contact the Fire Chief's Office at 260-493-7500.

14. Why do I sometimes see a fire engine following the ambulance?

Fire engines respond with ambulances to provide extra personnel or equipment at the emergency scene. The information obtained from the 911 call helps determine if the engine might be needed. Depending on the patient's needs or location 2 people aren't always enough to provide the best care, sometimes the engine crew arrives to find out that they are not needed. If this is the case they return to service for the next call. Better to be there and not needed, than be needed and not there.

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1. How often should I change the batteries in my smoke detectors?

If your detector is powered solely by the air conditioning current in your house, there is no battery to change. However, if your detector is battery powered or has a battery backup power source, it is recommended you change it at least once a year. Pick a birthday or memorable day, such as New Year's Day to ensure you remember this change.

2. How long do smoke and carbon monoxide detectors last?

Typical homeowners will put the detectors up, see them hanging there on the wall, and feel safe. They don't give them a second thought - except for those annoying times the low battery chirp goes off in the middle of the night.

Test Your Smoke Detector

Test your smoke detectors monthly and if they're battery-operated, you need to change those batteries at least once a year. Many people change their smoke detector batteries on New Year's Day or some other holiday to help them remember. Carbon monoxide detector batteries need to be replaced every six months (a great time to do this is during daylight saving time when you're turning your clocks back or forward). When replacing the batteries, vacuum the inside of the detectors to remove dirt, dust, and debris, which can interfere with the working components.

Detector Life Span

Most smoke alarms have a life span between eight and 10 years, and again, replace the batteries every year. A smoke detector with a titanium battery or a hard-wired smoke detector can last 10 years, at which time you would just replace the whole unit. The recommendation is to replace them every five years because their ability to detect carbon monoxide is questionable after that point.

3. How many smoke detectors do I need in my home?

According to the National Fire Protection Association (NFPA), minimum protection requires a smoke detector outside each sleeping area and on every level of the home, including the basement. 

Smoke Detector Placement

On floors without bedrooms, detectors should be installed in or near living areas such as dens, living rooms, or family rooms. For extra protection, the NFPA suggests installing additional detectors in dining rooms, furnace rooms, utility rooms, and hallways.

Smoke detectors are not recommended for kitchens, bathrooms, or garages - where there are cooking fumes or steam. Attics and other unheated spaces - where humidity and temperature changes might affect a detector's operation.

Hear the Alarm

Be sure everyone sleeping in your home can hear your smoke detectors' alarms even with bedroom doors closed. If not, or if any residents are hearing- impaired, install additional detectors inside bedrooms. For the hearing impaired, there are smoke detectors that flash a strobe light in addition to sounding an audible alarm.

4. My smoke detector is chirping, what does that mean?

Most modern smoke detectors will chirp to alert you the batteries are low, you should replace the batteries and test your smoke detector. Smoke detectors can be purchased at any hardware or large commercial department store.

5. What type of smoke detector should I have in my home?

There are two types of alarms - ionization and photoelectric. They operate on different principles and therefore may respond differently to various conditions.

Ionization

• Fastest type to respond to flaming fires
• Lowest cost and most commonly sold
• Some models have a hush or temporary silence feature that allows silencing without removing the battery
• Some models are available with a long-life battery

Photoelectric

• Fastest type to respond to slow smoldering fires and white or gray smoke
• Less prone to nuisance alarms from cooking

Compare & Contrast

Photoelectric smoke alarms may respond slightly faster to smoldering fires, while ionization alarms respond slightly faster to flaming fires. Since you can't predict the type of fire that will occur, it is difficult to recommend which is best. Both alarms will detect all types of fires that commonly occur in the home, and several manufacturers make a "dual sensor" model, combining the technology of both models into one device. Installing both types of smoke alarms, or a combination unit, in your home can enhance fire safety, and increase your chance of survival by up to 50%.

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1. Can I submit a resume?

You may either attach or cut-and-paste a resume into your application. Please note a resume will not be accepted in lieu of a completed application. Also, please note that some positions require a resume along with the application.

2. Do you accept employment application for positions that are not open?

No. We only accept employment applications for currently posted job vacancies.

3. Does the City of New Haven offer internships?

Yes, there are non-paid internship opportunities available for high school and college students throughout various departments. Please call 260-748-7019 for further information.

4. How can I be sure my online application was received?

After you have submitted your online application you will receive an online confirmation notice.

5. How do I apply for seasonal employment?

The New Haven Adams Township Parks and Recreation Department has a seasonal program in the spring. If interested in the seasonal program, call 260-749-2212 for details.

6. How do I apply?

Applications are accepted through our career portal. Please note that Public Safety positions will require the completion of a secondary application. If you can not access the career portal please call Human Resources at 260-748-7019

7. How does the application process work?

Applicants will complete their applications online from any computer with internet access. After the closing date, Human Resources will screen all of the applications. Please note that a posting stops accepting applications at 12:01 am on the closing date. Therefore applications must be completed online and submitted by midnight on the day before the posted closing date. The hiring department or Human Resources will contact the applicants that will be interviewed.

8. If I miss the deadline can I still apply?

As with any position, once a closing date has passed, no applications will be accepted or considered.

9. What benefits does the City offer to its employees?

City workers receive the following benefits:

• Paid vacation
• Paid holidays
• Paid floating birthday holiday
• Five paid personal holidays
• Medical, dental, vision, and life insurance benefits
• Pension plan
• Long term disability

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1. What is Infraction Deferral?

Infraction Deferral is a program offered by the Allen County Prosecutor's Office for infraction cases and by the City Attorney's Office for Ordinance Violations. The program offers violators the opportunity to defer their violations, in return for good behavior on our public roadways. The program is administered by the office of the City Court Clerk.

2. What can Infraction Deferral do for me?

Infraction Deferral is designed to keep points, that would normally be assessed to your driving record as a result of a conviction or admission to a moving traffic citation off of your driving record. A notice of conviction is not sent to the BMV, therefore your insurance company would not normally become aware of this violation, either.

3. What are the conditions?

If you choose to utilize this program, you are required to sign a contract that states you will not receive another moving violation anywhere in the U.S. for a period of six or twelve months, depending on your violation. If you are unable to avoid additional moving violations within the designated period, your deferred citation will then be redocketed and you will be held responsible for paying the original fines and fees of this redocketed citation. This time, the notice of conviction will be forwarded to the BMV, and the appropriate moving point will be assessed to you driving record.

4. How can I take advantage of this program?

• Do not pay your ticket first as that will go as an admission on your driving record. 
• You must appear at the New Haven City Court by the date your ticket is due. 
• You cannot do this over the phone, as you are required to sign a contract. 
• You are not automatically eligible for this program. 
• You must bring your driver's license along when you come in so we can check your driving record to determine if you are eligible. 
• Any person holding a CDL drivers license is not eligible for this program. 
• Certain offenses are not eligible for this program. 
• If you are from out of state, please contact the court to determine if you have the opportunity to apply.

5. What is the cost?

Depending on your violation, your total cost will either be $192.50 or $252.50. This does not mean that you pay this amount in addition to your ticket amount. This is your total cost to be on the program for the specified six or twelve month period.

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1. How does the Mayor get involved with the City?

• Attends special events including:
  • Award ceremonies
  • Groundbreaking and ribbon cutting ceremonies
  • Mayor's Roundtable
  • Media events
  • Other public events
• Interacts with groups and organizations throughout the city:
  • American Legion
  • Church groups  
  • Kiwanis - Navy and Lions Clubs
  • Non-profit organizations
  • Power House 
  • School groups
  • Senior citizens 
  • Youth Organizations
  • Many other clubs
• Issues proclamations for special people, days and events
• Serve as guest speaker for various meetings for groups

2. What are the powers and duties of the Mayor?

Check out the Powers and Duties page for details.

3. What does the Mayor do?

The Mayor is the city executive responsible for the day-to-day operations of all city services. The Mayor is also responsible for working with the elected leaders of various government units in the interest of New Haven residents. The Mayor is the presiding officer of the New Haven City Council.

4. What is the Mayor’s involvement at the State level?

The Mayor is actively involved at the state level as New Haven’s ambassador. The Mayor meets with state representatives on a regular basis to ensure that New Haven’s interests are being addressed at the state level. While the state legislature is in session, Mayor McMichael spends time speaking with elected leaders at the State House. The Mayor makes several trips to testify before committees and lobbies for positive legislation for our community.

5. What is the Mayor’s responsibility in economic development?

The Mayor oversees the Planning and Economic Development Departments and its efforts to attract new employers and businesses to the community. New Haven works in a cooperative effort with the Fort Wayne/Allen County Economic Development Alliance, which is an independent office marketing the Allen County area to prospective employers. The New Haven economic development professionals work closely with the Alliance on many projects each year and the relationship has proven to be very successful.

Many residents have expressed an interest and desire for a wider variety of stores and restaurants in New Haven. Although the Mayor doesn’t have the ability to bring any particular business to the city, Mayor McMichael is working diligently to promote residential growth and bolstering our demographics. By strengthening our population, raising our per capita income and investing in our infrastructure, New Haven will become more attractive to the business and employment opportunities our residents want to have.

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1. I am a resident and am thinking of improving my property. Do I need a permit?

Residential Improvement Location Permits are generally required for projects that involve constructing, enlarging, moving, or in some cases maintaining a structure or building. Permits are typically required for:

• Decks
• Fences (See the Fence Regulation Handout (PDF) for more information.)
• Garages
• Sheds (over 144 square feet)
• Swimming pools

In order to process your permit you will need to submit a completed permit application, plot plan, and permit fee. Before starting a project please call the New Haven Planning Department at 260-748-7040 to determine whether a permit will be required from the city prior to construction.

2. I am having a new home built and need to close on the property but the home is not complete. Will I still be able to get a Certificate of Compliance?

If the project includes improvements that are not complete and the applicant needs to obtain a Certificate of Compliance he or she may fill out a Certificate of Compliance Request Form (PDF). The form includes a section which will allow the applicant to identify unfinished improvements such as driveway installation or lawn seeding and specify an anticipated date of completion. This document is typically used in situations where the property owner needs verification that a financed improvement (ex: closing on a new home) is in compliance with local zoning laws.

3. What about commercial and industrial projects?

The City of New Haven requires that an Improvement Location Permit (PDF) be issued for new construction as well as an expansion of existing facilities. All commercial and industrial projects are routed to various reviewing agencies for comments prior to issuance. Staff recommends that applicants schedule a pre-application meeting to discuss the project and submissions requirements. View the Commercial and Industrial Development Process Map (PDF) for more information.

4. What types of inspections will be required during the construction of my project?

Typically the Planning Department will conduct an inspection once the project is complete. Other inspections may be necessary from agencies such as the Allen County Building Department while the project is under construction. Commercial and industrial projects may also require inspections from other reviewing agencies such as the New Haven/Adams Township Fire Department or the New Haven Engineering Department.

Contact the Department

Please call the Planning Department at 260-748-7040 to notify staff when your project is complete and someone will conduct a site inspection to verify compliance with zoning laws. For residential improvements, it generally will not necessary for the applicant to be present during an inspection as staff will only inspect the footprint of the improvement.

5. What types of permits does the New Haven Planning Department issue?

An Improvement Location Permit (ILP) (PDF) is a permit issued by the Planning Department acknowledging compliance with all land use regulations administered by the City of New Haven, Indiana. This permit is often required before certain building permits can be issued by the Allen County Building Department.

6. Where can I find zoning information for properties within New Haven's planning jurisdiction?

New Haven's Zoning Maps are available online using the Zoning and Floodplain Map Viewer.  

7. Who should I contact regarding building permits and building codes?

Chapter 153 of the New Haven Land Usage Codes designates the Allen County Building Department to administer and enforce building codes within the city limits. For more information regarding building codes or building permit requirements please call the Allen County Building Department at 260-449-7131.

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1. How do I apply for a gun permit?

Follow the steps found on this link:

ISP Gun Permit

Apply for a gun permit here.

2. Do you have Code Enforcement?

Yes, the city of New Haven has already established itself as a place you want to live. City codes are in place to define standards so that all property owners can rely on the safety, cleanliness, and maintenance of their neighborhoods.

Sometimes, Code Enforcement personnel are in a position to facilitate the remedy of problems that adversely affect neighborhoods and individual property owners. This department is dedicated to maintaining New Haven as a desirable place to live.

3. Do you have a Canine Program?

Since 1981, the streets of New Haven have been patrolled by four legged partners called police service work dogs. The New Haven Police Department K-9 team currently consists of two Officers who are trained dog handlers and two certified police dogs. All canines were trained locally by certified police work dog master trainers.

Our canines assist patrol officers with apprehension of suspects, search and rescue of missing or lost persons, locating articles, alerting to illegal drugs, and officer protection. Our police service work dogs have proven themselves invaluable to the mission of crime fighting and community safety.

This team relies heavily on outside donations to purchase equipment.

4. How can we reduce crime?

The ideal goal in the battle against crime is preventing crime all together.

While we realize that crime cannot be totally eliminated, the New Haven Police Department acknowledges the importance of educating the public on the best ways to avoid becoming a victim of crime.

Prevention Steps

The following are some of the ways that the New Haven Police Department helps to educate the public in crime prevention:

• Establishing Neighborhood Officer Liaisons with associations
• Presenting Senior Safety Programs to protect against swindle and scams
• Provides home checks to residents that will be gone on business or vacation
• Provides Robbery and Theft prevention training to local banks and businesses
• Publishing articles and presenting prevention tips (e.g. holiday safety/home security/auto thefts) in the local papers and on television stations
• School visits to discuss the consequences of committing crimes such as stealing and shoplifting
• Starting up and working to maintain Neighborhood Watch Programs in the neighborhoods

All of our officers are well versed in crime prevention and willing to help any resident in need of crime prevention advice.

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1. Does the city offer free compost to citizens?

The city has free compost available at the Utility Maintenance Facility at the dead end of Summit Street. It can be loaded for you during business hours or hand loaded by yourself after hours. 

2. How do I schedule a sump pump inspection?

Sump pump inspections can be made by calling the Utility department at 260-748-7056. 

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1. How are sanitary sewer mains cleaned?

The Utility Department uses a machine called an aquatech to jet the mains with high water pressure. This machine is also used to unblock any obstruction in the line that may cause a backup. 

2. What can I do to prevent sewer back ups?

To help prevent sewer main or lateral issues please do not dispose of household grease, diapers, wipes or anything other than toilet paper into toilets. 

3. Who should I contact if my sewer is backed up?

If you are experiencing a sewer backup please call the utility superintendent at 260-414-9097 and a service crew will come and inspect the sanitary sewer main in your area. They will contact you and let you know if it is the city's problem or the home owners problem and advise you on the situation. 

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1. Will the city pick up branches and debris after a storm?

After a storm event the Utility Department will pick up branches and debris if it is placed at the curb of your property. Crews will not go into yards to pick up any debris. 

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1. How do I report a pothole?

To report a pothole please call the utility office at 260-748-7056 and a crew will be dispatched out to fix the issue. 

2. How does the city take care of snow removal?

During a snow event the Utility Department will dispatch crews to plow additions when there is 3 inches of snow or more. When this is the case main roads will be plowed first, when clear crews will move into additions and side streets and alleys. Crews will try to rotate what additions and side streets get done first and last throughout the snow season to accommodate the public. 

3. Where should I put my leaves to be picked up?

Leaves should be raked in a long tight row along the edge of the street for pick-up. Please keep leaves away from mail boxes, utility poles or traffic signs as crews will not be able to pick leaves up around these obstacles. If needed they may be put out in the street just off your curb line. 

4. When is leaf season?

Leaf season runs from late October to the end of December. The season is broken down by 2 sections in the city with multiple pick-ups throughout the season. 

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1. How do I start new service for water, waste water and/or storm water?

The New Haven utility process to start water service for a new customer requires gathering information to record on the Request for Service:

• Property Address
• Name of property owner
• Date of Birth
• Telephone number
• Purchase or Rental property
• Date of closing/date of possession

A deposit is collected after closing has occurred, usually within the first week of service. This deposit is refunded to the customer after 24 months of on time payments.

New Customers

New customers need to set up their trash service through the contracted provider. Currently, Republic Services holds the city contract for all residential trash and recycling. They can be reached at 800-876-9001. This service is not billed by the City of New Haven but directly by Republic Services to the customer.

2. How do I stop my water, waste water and/or storm water service?

The outgoing customer, or seller, is required to call to request a final read date so water service can be taken out of their name. This date usually coincides with the new customer's move in date. At this time a forwarding address is added to the account for mailing the final bill. If a deposit is still remaining on the seller's account, the deposit will be refunded after the final bill has been paid to a $0 balance.

Trash Providers

The seller will also need to call the trash provider to stop their trash service and billing, Republic Services, at 800-876-9001.

3. Why is my water off?

Water could be off for the following reasons:

• An account was never established
• Non-payment
• Water main break

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1. How can I turn water off to my home or business?

Almost every home or business has a main water shut off valve, usually located by a hot water heater or basement. If water needs shut off at the curb box please call the Water Office at 260-748-7050. 

2. How is the water checked for quality and how can I view the results?

Water is checked weekly at various sample sites throughout the city. Samples are sent to a lab for testing with results faxed back within a day. All results are posted in the Consumer Confidence Report that is published yearly. 

3. How long will my water service be out during a water main break?

Depending on the severity of the break a customer could be without water for a few hours up to a full day. 

4. What happens if there is a water main break?

If there is a water main break in your area there will be a temporary stoppage in your water service until the repair has been completed. 

5. What if I have a water leak in my home?

Most water leaks occur from a running toilet. Once all toilets have been checked and you still believe there is a leak, please contact the water office at 260-748-7050 to set up a service appointment. 

6. What is a backflow preventer and do I need one?

A backflow preventer can prevent waste water backups into a home due to the municipal system becoming fully charged due to an event such as heavy rain, or a blockage in the sewer main. You may be in need of this device if you have had flooding issues in the past, live in a tri-Ievel or home with a basement, or an area prone to backups. Please call a local plumber for more information on installation and maintenance of backflow preventers.

7. Who should I contact to report a possible water main break?

Potential water main breaks should be reported to the Utility office at 260-748-7050. 

8. Why do I have low water pressure?

A number of things can cause low water pressure check faucet screens for blockage, make sure valves are completely in the on position. 

9. Why does my water smell funny, or is cloudy?

There are various reasons for strange smelling or cloudy which is not uncommon. If you run your water for a few minutes this will usually remedy the problem.