Billing Information

Bill Payment Methods

Electronic Bill Pay

Customers can automatically pay their monthly bill by having their bank account debited. If you are interested in electronic bill pay, please complete the authorization form to the right, and return it to the utility office via mail or in person.  You may contact the office at 260-748-7050 for more information.

Pay by Mail

A self-addressed envelope is included with each statement for easy pay by mail to:
City of New Haven Utilities
P.O. Box 570
New Haven, IN 46774

City Hall Drop Box

Customers who cannot make it into our office during regular business hours may drop their payment off at our 24-hour drop box. It is a free standing drive-up unit in the east parking lot located at City Hall at:
815 Lincoln Highway E
New Haven, IN 46774

Walk In- The Utility Office

You can drop your payment at City Hall on the first floor.

Paying on Our Website

You can pay your utility bill with a Visa, MasterCard or Discover on the city website. You will need your utility account number to use this payment option or you can call the automated number, 1-866-670-3036, to pay over the phone. There is a convenience fee charged by the credit card companies for this service at a rate of $1.50 per $50.

Utility Billing Dates

There is only 1 billing per month and it is always on the first business day following the 15th. You have until the 15th of the month to pay the current charges. After the 15th, penalties will be added. "Shut-off notices" are also printed at this time and are due by the date stated on the notice.


A $100 water deposit is required for all new customers to open utility accounts. This is due prior to the date that service is to begin. Customers can request a deposit refund after paying their bill on time for 24 months.


For any questions concerning your City Utilities bill, please feel free to contact our office at 260-748-7050 and one of our service representatives will be happy to assist you.